Queueing Error

Hi cybermac144,

Are you still experiencing an issue with sending?  Do you have any items stuck in the Outbox folder?  If you do, please clear the folder out and verify the settings below:

The IMAP/SMTP server settings are:

Your Name: Your Name
Email Address: youremail@cox.net
User Name: The first part of your Cox email address, without @cox.net
Password: Email account password
Account Type: IMAP
Incoming Mail Settings - Server name: imap.cox.net
Port number: 993 with SSL enabled and the authentication box checked, if available
Outgoing Mail Settings  - Server name: smtp.cox.net
Check the Port number and use one of the following options:

587 with TLS enabled
465 with SSL enabled and the authentication box checked, if available
Use SSL / TLS - Yes
Cox user name and password required

Please visit http://bit.ly/1r31mnH to get more information about the Cox Email Server Settings.

Let us know if you need further assistance.

I started getting this messsage April 4.  When it happened I selected "Send Later".  I don't know if it got sent, since I can't find the message anywhere, and it's not in my sent folder.

I'm using Mozilla's Thunderbird on Windows 7.  I have not changed any of my settings, which worked on April 3.

I have also just begun to experience the exact same problem. Hey, Cox, how about a solution? Critical emails are not being delivered.

I was discussing this with a Cox Tier 2 support person for over an hour with no resolution. He said that he had never heard of this error??? Cox we need this fixed. Since people are using various e-mail clients (I am using Thunderbird), it is a Cox issue. The Thunderbird sending message progress bar indicates that the message was anywhere from from 98% to 100% complete, but it never finishes. It shows the additional "Internal queueing" error. Once I clear that error, the progress bar clears. This is the same issue that occurred last fall and took a good week to resolve.

EDIT-1: I called support again and things seemed to be working at that point. Tried again later sending out a small e-mail blast of six e-mails. It initially refused to send the first one, but sent the rest. After the third try of the first one, it finally sent it. So we still are having issues.

JohnD

It appears that the issue has been fixed. I tried a mini e-mail blast and all went through ok. Final confirmation will occur this evening when I need to send out over a hundred newsletters.

JohnD

johnpd

That's great to hear. Please let us know how things work out with your newsletters!

StephanieS
Cox Support Forums Moderator

JSilvers,

Are you still experiencing the issue? Let us know if you continue to have issues with sending.