problem with recorded shows

I have been having this problem for at least 6 months. I know it is a long time, but I just can't get myself to call Cox, so annoying to wait for help and then go through the process of reading the tiny numbers off the back of the DVR and then go through all of their instructions. Many shows I tape will freeze on and off throughout. Sometimes they stay frozen at a certain point and I cannot finish the show. It is hit or miss. Most recorded shows mess up at some point. It is now begging to happen on my other TV I have rebooted my DVR several times using this site. Is this a sign a DVR needs to be replaced?

Becky

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Moderator

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4.3K Messages

Hi Huskia2,

Thanks for reaching out to us through the Cox Forums! I'm sorry that you've been dealing with this problem for so long. Do you have any problems with live TV freezing, going to a black screen, or tiling? (Tiling is when the picture breaks up into little squares.)

Tiling and freezing usually hint at signal-related issues. However, if you're not having any problems at all with live TV functionality, a DVR hard drive issue is also a possibility. We can schedule a service call for you so an on-site tech can check our equipment, connections, and signal levels, and then swap out the DVRs if necessary. Alternatively, if you'd like to swap only one of your DVRs to see if it solves the problem, you may do so at any of our Cox Solution Stores in your area. Find the store closest to you using the link below.

http://ww2.cox.com/aboutus/contact-us/cox-centers.cox

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problem with recorded shows

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