New Contributor
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2 Messages
Premier Speeds
I have been a premier customer for some time now. I have consistently only had 15-25 Mbps up and down. This weekend I upgraded from an old DOCSIS 1 to the Netgear CG3000D from Cox. I had to pay for the unit/upgrade even though it was supposed to be free via my phone call to Cox when ordered.. It was provisioned and is working properly, but there is no difference in speedtests via Cox internet tools. This is a direct wired connection to the unit. Any help would be appreciated. Thx.
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KipK
Former Moderator
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606 Messages
BAM!
Premier is the only level of internet where there's a service code that needs to be swapped at the same time as the equipment, and it's not automatic. Second one I've fixed today. I'll figure out who to yell at later, but you should be all set.
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cp3
New Contributor
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2 Messages
Thanks that did it! Appreciate it very much
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jerry_chiswick
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1 Message
I just got "Premiere" as well. When it was installed, I told the installer I was only getting 20-25mb downloads, uploads up to 35mb. He said he can't do anything about that. I can only get above 25mb when connected to the official Cox test server. As that traffic can be given priority, it's unreliable at best. When I test to local servers, it runs 20-25mb, uploads are usually faster. Video downloads are slow as well, same as when I had 10mb Centurylink, or slower.
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KatDiesel
New Contributor
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4 Messages
I am also a Premier subscriber but I have never been over 30Mbps occasionally I hit 30. Just ran a few tests with PC plugged directly into the modem, no change. I did just upgrade from DOCSIS2 to a DOCSIS3 (DPQ3212). Does this look right and can someone check to see if service code is correct for DOCSIS3 and Premier like you have for a few others? Thanks for your time
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wees41
Contributor II
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699 Messages
What Cox areas need this swapped service code?
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deep1mpact
New Contributor
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1 Message
I have Premier and my mbps has been 5 down 5 up mbps . I upgraded to n 600 netgear router and sb6121 motorola modem . I had a very friendly cox service guy show up he checked everything and the best I could get was 21 up 7 down mbps . 24 hours latter and I can't get over 7 up mbps and 5 down . Reset everything ... still nothing . wired or wireless . I also switched out ethernet cord with brand new one trying anything to make better . Cox says everything is strong but muti test on multi speed test tools shows same dl speed and upload speed =(
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c001074161
New Contributor
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1 Message
I am having the same problem with speeds that are typically around 12-18 mbps.
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tb630
New Contributor
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1 Message
We have a tech coming out friday, but i was just researching our speed issue bc every time we call its another "reason" as to why its only at 32mpbs max. It was hardwire to the modem on the cox speed test site with a new SB6141 today. I see a lot about a code needing to be updated. Can this be checked for us before the tech comes to eliminate anther possibility of a "cause". Thank you.
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KipK
Former Moderator
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606 Messages
You did need your service code corrected. I also updated the modem firmware just in case. Check the speed again and let us know how it goes.
I couldn't locate your account by your registration information, but I can check it if you email us at coxhelp@cox.com.
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KatDiesel
New Contributor
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4 Messages
That made a world of difference, basically doubled my speed. Thank you very much!
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JasonA
New Contributor
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2 Messages
Can you guys check this for me as well please? I'm getting exactly 30 mbit after buying to a Docsys3 modem and upgrading to Premier.
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Sonic
New Contributor
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15 Messages
I am a Premier customer as well that needs to be checked. Thanks!
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KipK
Former Moderator
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606 Messages
You should be good to go.
I couldn't locate your account from your forum info. Email us at coxhelp@cox.com and we'll take a look.
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JasonA
New Contributor
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2 Messages
That did the trick, thank you Kip!
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genome
New Contributor
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1 Message
I am also a Premier customer, and have never be above 9 up and 9 down on my speed tests. Can you please also check this for me?
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