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New Contributor
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Premier Speed
Have a new DOCSIS 3.0 modem SB6141 connected to my system but only able to get 30 Meg max download. I believe there is a setting change that is required. I called to have the reset done but I haven't seen any improvements. Is there something you folks can do or check to get the Premier speeds I should be getting?
Accepted Solution
DerrickW
Valued Contributor
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Hi WWillie,
I can take a look at the account for you so I can verify that you have all of the proper codes on the account. Could you please email me the name and address on the account to coxhelp@cox.com? Also, is the modem connected to a router or directly to the computer? Routers can affect connection speed if not functioning properly, so if you are using one you may want to reset it. Bypassing the router is also a good troubleshooting step to determine if there is a problem.
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