qwerty's profile

qwerty

New Contributor

 • 

2 Messages

Closed

premier account but only getting preferred speeds

I am paying for a premier account but only getting preferred speeds. I recently upgraded my modem to a Docsis 3 Motorola SB6141. From reading the forums KipK posted a solution stating that a new provisioning code needs to be sent to my modem to get the speeds i am paying for. I contacted support via chat this morning and was told that a new code would be sent to my modem, but it has been several hours and i am still only getting preferred speeds. Please help,

Discussions

 • 

Updated 

3.9K

6

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

Try it now and let me know.

0

0

S

Sma

New Contributor

 • 

2 Messages

I am having the same issue.  Installed the modem yesterday.  I may switch back to old modem.  

0

0

R

ReneeG

Former Moderator

 • 

980 Messages

Hi Sma,

You can reconnect your old modem at any time; you would just need to let us know so that we can reactivate it. However, in order to take full advantage of your speed, we recommend using a DOCSIS 3.0. Have you performed a speed test to determine what speeds you are getting? If so, are you directly connected to the modem or wireless when you run the test?

0

0

S

Sma

New Contributor

 • 

2 Messages

I installed Motorola sb6121

Date ConnType Lat Lon Download Upload Latency ServerName InternalIp ExternalIp
2013-12-07 10:41 Wi-Fi 36.204156 -94.219082 18492 6487 55 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:42 Wi-Fi 36.203976 -94.219263 8455 6253 61 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:31 Wi-Fi 36.204181 -94.218527 12736 6009 60 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:27 Wi-Fi 36.204181 -94.218527 19493 7315 55 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:16 Wi-Fi 36.203966 -94.219245 14887 5657 58 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:15 Wi-Fi 36.203966 -94.219245 19106 5345 80 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:13 Wi-Fi 36.203966 -94.219245 28314 5627 54 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 09:06 Wi-Fi 36.203939 -94.219231 11297 6686 63 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 08:48 Wi-Fi 36.204158 -94.219083 20629 5708 57 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-07 08:41 Wi-Fi 36.204163 -94.218998 21558 7195 61 Springfield, MO 192.168.1.10 70.178.7.15
2013-12-06 16:06 Wi-Fi 36.204207 -94.219204 16269 6359 54 Springfield, MO 192.168.1.9 70.178.7.15
2013-12-06 16:03 Wi-Fi 36.204207 -94.219204 16078 5425 57 Springfield, MO 192.168.1.8 70.178.7.15
2013-12-06 14:32 Wi-Fi 36.204216 -94.219241 85 3873 58 Springfield, MO 192.168.1.8 70.178.7.15
2013-12-06 09:45 Wi-Fi 36.204152 -94.219095 16364 5898 57 Springfield, MO 192.168.1.6 70.178.7.15
2013-12-06 09:43 Wi-Fi 36.204179 -94.218602 21709 6583 56 Springfield, MO 192.168.1.6 70.178.7.15
2013-12-05 15:43 Wi-Fi 36.204072 -94.219176 16590 4557 57 Springfield, MO 192.168.1.20 70.178.7.15
2013-12-01 20:21 Wi-Fi 36.204028 -94.219152 10617 5352 56 Springfield, MO 192.168.1.20 70.178.7.15
2013-12-01 19:47 Wi-Fi 36.204142 -94.219080 10380 5550 108 Springfield, MO 192.168.1.20 70.178.7.15
2013-12-01 19:08 Wi-Fi 36.204107 -94.219298 11095 4871 56 Springfield, MO 192.168.1.20 70.178.7.15

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

Could you try without the router to see if there is any difference?  It might also be useful to see if you get good speeds in-network.  We have a speed test tool available when you sign into your cox.com account.

0

0

Q

qwerty

New Contributor

 • 

2 Messages

Chris,

Thanks! Its working at full speed now.

0

0

Related Content