jerryOklahoma's profile

jerryOklahoma

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POOR Customer Service

Made an appointment for 5-7 pm for a service call due to my router rebooting several times an hour.  Got a call from an unknown toll free number at 5:15 pm.  No message left.  I do not answer unknown toll free number calls due to all the telemarketers.  5 minutes later a call from the same toll free number.  This time a message was let that said since I didn't answer the call they were rescheduling my appointment and to call this toll free number to make arrangements.  After waiting on hold for ONE HOUR AND TEN MINUTES someone answered.  Was told it would be next week before they would come back out.  I WAS HERE BETWEEN 5-7 and they were not.  PISS POOR CUSTOMER SERVICE.  ATT u-verse is looking pretty good.

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MichaelJ

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Hi Jerry, I apologize if you were not informed of our pre-call policy. I can check the schedule to see if we can get you an earlier appointment. I will need your home address to look up the account and check the schedule. We do not advise posting your personal information in this public forum. Please send us your home address via Facebook private messenger, or DM us through Twitter: @COXHELP. If you do not have access to either Facebook or Twitter, you can email us the information: cox.help@cox.net  

I appreciate you reaching out to us. However, the forums are for our customers to discuss technical issues with other customers. For account issues, billing issues, scheduling issues, please feel free to reach out to us using one of the other above listed means.

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