Pick up tv control

The rules may have changed since I last had to do this, but I think you need to call Cox and have them leave notes on the account that the people at the Cox store can read, that lets them know your brother will be picking up the boxes. 

What box was he picking up BTW? Not all Cox stores carry all the different kind of boxes. I haven't heard of Contour 2 boxes being able to be picked up or a new install of anything needing MoCA.

Hi Hohenfrels,

Thanks for reaching out to us through the Cox Forums! So that we can address your specific account questions, we'll need to take the conversation offline. Please email my team at cox.help@cox.com with this post, your full name, address, and the Cox PIN.