PAYMENTS

I have to say, Cox was not my first choice as a service provider; I had a few minor issues with the company right away but didn't think it was a big deal.

However moving forward, I my experienced has changed and has been a little more than upsetting.

I have had several issues when trying to make payments! I don't know if there is something wrong with their IT department or Accounting department or both!

Several times now, whenever I try to make a payment, I go through all the steps and everything is fine up until the last step which is to confirm the payment. I've had the following three issues:

1. There are technical issues with the page. This one has happened less frequently than the following two but it happens a little too often. I log in and can't even attempt to make a payment because the page is unavailable.
2. The "confirm" button does not work; I click away and nothing happens. No matter how many times I try it or how many different ways (reloading, different browser, different computer), the button does not work! Finally frustrated, I leave the page and decide to attempt again the following day but same issues arise.
3. I am able to make a payment, I confirm it, and receive a confirmation number then I receive a phone call that my payment is late! This is incredibly frustrating! I check my bank statement and thankfully, no payment has been processed meaning that they are not attempting to double charge. I know that it is not a problem with my bank since I have not ever had any other issues with any other company.

All three issues described above are incredibly frustrating and time consuming. I am aware that there are different methods of payment but I work in Corporate for a bank, 45+ hours a week, I do not have time to be making phone calls or mailing checks!

The last time I called to make a complaint about this, it was not even addressed by the person on the phone so I cancelled my service and  it seemed like they very carelessly did so. Unfortunately Verizon Fios does not provide service in my area so I had to reinstall Cox. I was told that I would not be charged for restarting everything but in reviewing my next bill, found I had in fact been charged.

These issues are getting to be ridiculous, time consuming, and very frustrating. I took the time to write this in hopes that people view and respond and hopefully COX will take this issue more seriously or I can just as easily take the time to look for a better internet provider.

Thanks,
A