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New Contributor
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Paying for Premier package, not getting Premier speeds
Hello Dear Support,
I upgraded my service from Preferred to Premier but I do not see a change in the max download/upload speeds. It's been over a month now. Please address this situation immediately.
Thank you,
User
smtips
New Contributor II
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I think you should completely reboot your system for starters, unscrew the cable from the modem and unplug the power cord, wait a few minutes and plug it back in. Let the lights come up, and reboot your computer.
If that isn't solving it, are you using a Docsis 3.0 modem? Cox Compatible Modems
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Health_Edge
+5 more
Valued Contributor III
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If you have a DOCSIS 3.0 modem make sure to contact Cox and check if you have the DOCSIS 3.0 version of the Premier service on your account. Usually modems capping at 32Mbps is a config file issue IMO.
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use314159
New Contributor
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I have the Scientific Atlanta DPC2100R2 modem. I had trouble finding any info about this device on google but it is not a DOCSIS 3.0 modem from what I can see. I think that's my problem.
Thanks for the replies.
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