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New Contributor
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Paying for 150mbps, testing at poorly 17-40ish
Really would like to see if something is wrong here. Thank you.Test Results |
|
| Download | Upload |
17 Mbps |
7 Mbps |
My Internet Plan |
|
COX INTERNET PREMIER |
|
| Download | Upload |
150 Mbps |
10 Mbps |
Speed Test Results |
|
| Device Type | Latency |
| Desktop | 25 ms |
| IP Address | Test Server |
| 70.189.239.202 | Los Angeles 1 |
DerrickW
Valued Contributor
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Mako482
New Contributor
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I am hardwired via a wireless router (wireless used for rest of the house, my pc is connected via ethernet cable). I've tried resets, nothing. I also bought a new and better cable modem hoping that would help.
Motorola 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0
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ChrisL
Former Moderator
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Would it be possible to try testing wired without the router and see if there's any difference?
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Mako482
New Contributor
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Actually just did this, exactly the same. Plugged straight into the pc from the cable modem, same result. Rebooted everything multiple times.....and I even upgraded to 300mbps and nothing changed lol. Something I wanted to do anyway, but if I can't get this working I might as well drop to the 50mbps plan.
I am getting 60mbps pretty consistently today, but a far cry from the 150-300 plans.
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ChrisL
Former Moderator
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If you have the PC connected now I can check the Ethernet status for potential problems.
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Mako482
New Contributor
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It is typically connected except for overnight hours. Just checked it again, still running around 60/6. Appreciate the help.
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MaryF
Former Moderator
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Hi Mako482,
We want to determine what speeds your PC can handle. Are you able to check the NIC card and see what speeds it can handle?
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Mako482
New Contributor
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It's an onboard (MSI Z97S SLI Krait Edition) controller, Realtek PCIe GBE 10/100/1000. Status speed says "1.0 Gbps".
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ChrisL
Former Moderator
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Is there any way you could try connecting the PC directly to the modem then messaging us back so we can take a look?
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