Packet loss during the night at Baton Rouge, LA

Tested this morning, the packet loss reduced from 5% to 1~2%

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 487 | 487 | 0 | 0 | 0 | 0 |
| 10.131.136.1 - 1 | 483 | 480 | 5 | 7 | 23 | 8 |
| 24.248.104.88 - 2 | 476 | 471 | 6 | 8 | 21 | 8 |
| 70.169.88.34 - 2 | 469 | 462 | 6 | 8 | 45 | 9 |
| dalsbprj02-ae2.0.rd.dl.cox.net - 2 | 472 | 467 | 16 | 20 | 115 | 17 |
| 74.125.52.228 - 1 | 478 | 475 | 15 | 17 | 35 | 17 |
| No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 |
| 108.170.229.229 - 2 | 466 | 460 | 15 | 17 | 33 | 17 |
| dfw06s46-in-f4.1e100.net - 2 | 469 | 464 | 15 | 17 | 33 | 17 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

packet loss rise again at night

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 493 | 493 | 0 | 0 | 19 | 0 |
| 10.131.136.1 - 8 | 383 | 355 | 6 | 9 | 44 | 8 |
| 24.248.104.88 - 7 | 392 | 366 | 6 | 10 | 39 | 8 |
| 70.169.88.34 - 7 | 393 | 367 | 6 | 9 | 34 | 12 |
| dalsbprj02-ae2.0.rd.dl.cox.net - 9 | 370 | 339 | 16 | 21 | 125 | 17 |
| 74.125.52.228 - 7 | 391 | 365 | 16 | 20 | 76 | 21 |
| 108.170.252.129 - 7 | 394 | 369 | 16 | 19 | 49 | 18 |
| 108.170.231.71 - 9 | 374 | 344 | 16 | 20 | 76 | 21 |
| dfw28s02-in-f4.1e100.net - 8 | 384 | 356 | 16 | 18 | 47 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It appears that the packet loss is starting after the router's hand off to the modem and continuing past that point. With it being a Gateway modem/router there are not many options in testing it besides trying a different Gateway or standalone modem to rule out what is causing the loss.

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Hi Edward,

This problem is weird because it only happens at night. One of my friends who lives in the same apartment community has exactly the same issue with cox. Do you think the reason is node saturation in this area? The zip code is 70820-8821.

Thanks.

Hello,

We were able to test for node utilization and at no point does the node reach a max capacity.  With it only occurring at what would be considered "peak" times for gamers.  It's felt the issue is going to be with the sites ingestion server.  Something you can try is run the ping plotter in the day when no issues are found and compare them to the times issues are evident.  If the same routes are used this would further point to that server.  Another thing to try is running routes to other game sites to see if you see same results. 

Hi DannyS,

I have replaced my old gateway modem with a brand new gateway modem from cox (cox only offers gateway for rent). I have tested it for few days. The packet loss is reduced but the problem still exists.

I don't think the problem is the game server because the host for all the tests I have done is google. Also, my friend (I mentioned above) plays a different game but he has the same issue. 

Here is the most recent test:

Hello,

If this issue returns tonight.  Can you run a test somewhere else to compare.  There is some loss off the gateway, but another spike does shows up on Google's hops in that route.  If you achieve the same results.  We at that point would need to offer a tech to come out for more testing.  As they have ability so test for some things we do not have access to.  If needed please let us know on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com along with a copy of this thread, if you need a tech to come out.  We can provide you available times there.

Hi DannyS,

Thank you for your reply. This problem still exists. I ask my friend who lives in the same apartment community to test it. My friend moved here and had cox installation at the beginning of July this year. As for asking for a tech, I am afraid the time is too late for a tech because this problem only shows up at night.

Here is the ping plotter results from my friend:

Here is my test using cox.com:

Hello,

If still having issues at night connecting to a particular site.  Can you send a tracert to that site, both during the day when you have no issues connecting and another at night.  This way we can compare routes side by side.  This will help determine if this issue is truly on our network or not. 

Hi Danny,

I am still having this problem every night. As for the packet loss, sometimes it is better, sometimes it is worse.

Here are pingplotter results:

This test is for google during daytime:

This is for google at night:

This is for the game server during daytime:

This is for the game server at night:

Please ignore the time shown in pingplotter, the time display of my computer is messed up.

Hey Jerryy,

Based on your zip code, I live close to you, more than likely a complex or two over. I'm having pretty much the exact same issue connecting to play at night around 7pm, it even recurs later in the evening sometimes as well. I've had to restart my modem at least three times a week for the past three months and sometimes that doesn't even help. I have a theory that it is node saturation, however I don't think there's anything we can do about that. Have you had any luck in fixing the issue?

Hi tdleco,

I am still having this problem at night. I have tried restarting the modem, using a different cable, swapping to a new modem, but nothing helped. Initially I was also thinking about node saturation because this issue only happens at night and most people who live in this area are students from university. However, Danny already mentioned that there is no such issue in this area. I have no idea what I can do. I will probably contact COX for a technician. I will post the update here if they allow me to.

Hello, I am sure I am in the same complex as you or close to it as well as yall. I've been having the exact same problem. Playing online games is close to impossible. Just tonight I haven't been able to stay online consistently since 6pm and it is passed 9. I am positive it is not on our end. I have had 2 technicians come out and none of them have come close to fixing the issue. They checked my cables even gave me some new ones yet the issue continues.

I hope that cox realizes with this many people having the issue in the same area that it is on their end and not ours. 

@ScoopsHaagendazs

If you could try some of the testing as shown above and posting your results we can take a look for you.

@ChrisL

Hello Chris, 

I did not respond for a while as I was out of town for a few days and I did not have the situation happen to me again so I assumed the issue was resolved. However, it seems that I could have just not been on my computer when the issues were occurring, but it came back even worse than ever. I am actually having issues responding to this post right now as my upload speed is 0.17 mbps as is pictured. When everything is working my download is around 100 mbps and my upload is over 10 mbps. The speed that I have linked is not the speed of the plan which I pay for. 

Google:

Cox:

Reddit:

Game Server:

Speed Test:

Hi ScoopsHaagendazs,

Sorry for not replying for a long time. I contacted COX last week and they sent a technician to my apartment. The technician checked outside and told me he put a sensor at the main source, so they will monitoring the internet and COX will contacted me via email. After about one week, I still didn't received any email from COX so I called COX technical support and asked what happened. They told me they didn't receive anything, maybe the technician didn't installed it in a right way, so they will sent another technician. The second technician came this Wednesday. He checked my modem but couldn't find anything wrong. Then he checked outside and told me there is something wrong outside and he will sent someone to fix it. He left without telling me what is wrong and when they gonna fix it. I still haven't received anything from COX and the packet loss is still happening. Just like your testing results, the problem is getting worse, the packet loss is insane tonight!!!! Anyway, I will contact COX again until they fix the problem. 

This is the result tonight, the internet is literally unusable: