Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Outlook does not receive email but was working 2 days ago
I am unable to receive my Cox emails into my Outlook. The process just hangs and eventually times out. I am able to receive my Yahoo and Gmail mail.
I am able to login into my Cox webmail and view my emails.
I was receiving Cox emails into my Outlook up until yesterday and I am still able to send emails.
When Outlook goes to retrieve my Cox email, it hangs and the these 2 lines repeat every 5 minutes or so:
Checking for new mail in subrscribed folders on imap.cox.net.
imap.cox.net: Folder:Inbox Check for new mail.
The task that Outlooks is trying to do where it hangs says:
imap.cox.net: Folder:Inbox Fetching new headers.
My Outlook imap settings are:
Incoming mail server (IMAP): imap.cox.net
Server Port Numbers: Incoming Server (IMAP): 993
SSL is checked.
Cox tech support is saying that the problem is with Microsoft even though I am getting both my Yahoo and Gmail emails.
Thoughts?
Health_Edge
+5 more
Valued Contributor III
•
Try logging into webmail and seeing if you have alot of folders or alot of email in folders.
Also, what mode is your outlook in? IMO or CW?
0
0
ChrisL
Former Moderator
•
I made some changes to your email account on this end. Let us know if you're still seeing any problems.
0
0
Outlook_problem
New Contributor
•
I just checked my email on my PC/outlook and now my email does not hang when receiving emails from Cox IMAP.
Thanks!!!!!!
What did you do to fix this? I was told by Cox technical support that because I could read my email on the Webmail page, that the problem was with Microsoft Outlook and NOT Cox (although my other IMAP email from Yahoo and Gmail had no problems).
0
0
ChrisL
Former Moderator
•
Glad to hear it's better now. I made some changes to your account on our end of the nature that won't likely have to be repeated.
0
0