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fluffybunnypwn

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Only getting 17-20Mbps on Premier (specs inside)

I've only been getting 15-20Mbps DOWN on my premier plan. This speed test was done on Cox's own speed test application and also on speedtest.net. This is also wired, not wireless. 

I have a compatible modem as per Cox's preferred modems: Motorolla SB6121 DOCSIS 3.0, which is capable of of speeds up to 171Mbps DOWN as advertised. My router is a Cisco Linksys EA4500 wired directly via ethernet cable into my computer. 

I'm actually pretty happy with my UP speed which hovers around 10Mbps as it should be with the premier plan, however the DOWN speed is about 1/5 of what I should be getting. 

Any help would be greatly appreciated. Thanks in advance!

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DerrickW

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Hi fluffybunnypwn,

Have you also tested the speeds directly connected to your cable modem?  That would give us a true idea of what speeds you're getting, we want to remove the router from the equation.  I would recommend resetting your modem, plugging into the computer directly (if possible), can you provide the results from the speed test with the direct connection.  

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