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New Contributor
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One TV doesn't get all channels
We have 2 TVs with cable boxes. The "main" TV gets all of the channels we paid for. The secondary TV used to get all the channels too but within the last week has dropped some of the channels. When I enter a channel it used to have, it doesn't go to that channel.
JonathanJ
Former Moderator
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Please email full address and primary name on the account to cox.help@cox.com so we can take a look.
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Sully734
New Contributor
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Having the same problem here.. what did they tell you?
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ReneeG
Former Moderator
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We're happy to investigate this for you. Have you tried resetting the receiver by unplugging the power for 2 full minutes and then plug it back in to see if that helps? Please send your account details to cox.help@cox.com to allow us to check this from the office.
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sahmat
New Contributor
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I tried the suggestion for you to remove power but that didn't work. I'm sending the email.
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La23cat
New Contributor
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I have been having the same problem with my cable tv also. just found 1 of the 2 wont receive anything above chanel 100
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sahmat
New Contributor
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Still trying to get resolution via email (I don't have time to sit on the phone with Cox). Will post here if/when it is resolved.
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CarolLM
Former Moderator
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Hi, please send a private message via Facebook, a Twitter direct message, or an email to cox.help@cox.com. Include your complete address, account name and the specifics of your concern. We'll take a look to see what's going on. Thanks
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sahmat
New Contributor
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I've been corresponding with Cox about this issue and the latest email stated that minis don't get all stations. I know that isn't true since it did have all of the stations shortly after installation. I'd appreciate working with someone at Cox that is willing to resolve this issue. This is not acceptable.
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