NW AR Internet Going Down

Hi NW AR Problems,

If your connection is dropping it could be an issue with the signal coming into the modem.  When you lose connection you may want to go look at the modem to see if any of the lights are blinking on the front, that would indicate it is searching for signal.  We can take a look at the modem, verify if there is a signal issue or not, also check for packet loss to the modem.  At the least I would recommend resetting the cable modem (and router if you have a separate router device), leave it unplugged from power for at least one minute, then plug it back in.