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Nomorobo, simultaneous ring feature
Please add this service for residential customers. I understand it is available for business customers. I have read that Telecom companies such as Cox earn revenue from the robo-callers. Is this true? Is that why you won't help consumers put a stop to robocalling? The only way to get it stopped is if it becomes too expensive for the perpetrators to continue. Please help!!!
MichaelJ
Moderator
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Hi RCC, Nomorobo uses a feature called “simultaneous ring” in order to filter out “robo-calls.” Cox does not have this feature avialable and, therefore, DOES NOT support this service. Cox customers have several options available to help block unwanted calls: you can register your home number at www.donotcall.gov Once your number is registered, it can take up to 31 days for companies to update their calling lists. This option is free to consumers. It is not managed by Cox.
The following options are managed by Cox: Anonymous Call Rejection, allows customers to reject calls from anyone who has blocked their telephone number so customers cannot see the number on their Caller ID. With Anonymous Call Rejection, any caller who has blocked their number from the customer’s Caller ID display will hear an announcement that the customer does not accept anonymous calls, and that they must remove the blocking and then call back. All other calls will ring through as usual. The other feature is called Selective Call Rejection, Allows customers to program their phone to reject calls from any number they place in the rejection list.
I hope this information is helpful. I am locking this thread, because the purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Thank you,
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