Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
No Signal on HD channels
I see from this closed topic this is nearly a year long still unresolved problem, and it is now effecting my area.
http://forums.cox.com/forum_home/tv_forum/f/4/t/8798.aspx?pi278=1
I live in north Phoenix 85021 aka Sunnyslope. 20+ year customer, Internet, Phone and HD TV via DVR. $200 a frigg'n month.
I have been let down for the last time by Cox and severing every tie for good.
The last 2 weekends have been NFL football Playoffs, the AZ Cardinals have been on Fox 10 1010 HD and no HD, not available. A good 10 calls to tech support over that week and all they was the same jump tough the hoops BS of resetting the box when the problem was the box was right, the signal I pay big every month was not on the wire.
I proved this by taking the line from the telephone pole with no spliters for anything, just wire straight to box and same result.
I even turned in my beloved Scientific Atlantic dual tuner DVR that stays on buffing 2 tuners all the time for this BS POS 'new and improved' box that does everything it can including shutting off to receive as little as possible, and even then I still missed the NFC Championship game in HD.
Well Cox in Phoenix, screwing long time high dollar customers like me at a crucial time for this community to make extra buck just cost you me and as many other people I can reach so they don't get screwed too, and for management, well...
Your don't take a company that has provided the best options in the past and destroy the service for even more profit.
Bye Bye Cox and the idiot that thought this scheme up to make more profit, you will never get another penny from me which doesn't really grow profits does it?
No, it just pisses people willing to pay for reliability off ,and you'll be a second tier company if you don't change direction.
DustinP
Moderator
•
We'd hate to lose your business over a technical trouble. It sounds like you receive the Standard Definition channel 10, but get a message on your 1010. Are you getting a "Temporarily Off the Air" message? Are other HD channels affected? If you've spoken to someone in management, I'm sure we attempted all steps to resolve the trouble remotely. If this is still happening, then there may be a trouble with the channel, or we may want to have a service technician investigate with a scheduled trouble call. How long has this HD channel , or other HD channels been affected and is there still a message?
0
0
KCvale
New Contributor
•
Channel off the air, code 3.1.1.2
1010 and now 1028. There may be other missing channels, those are the two I wold normally watch every day.
A tech was out already. He did the same thing I already tried, ran the wire from the pole directly to the cable box with no spliters, still no 1010.
He thinks it may be the node for my neighborhood but he was not allowed to service that. 2 weeks now, time to schedule visits from other vendors for my Internet, Phone and TV business as despite what you say you don't seem in any hurry to keep mine.
0
0
ColleenD
+2 more
Moderator
•
The error 3.1.1.2 is a switched digital video error and usually a reset from our end will resolve this. I was able to locate your account and have verified this reset has already been done. The next best step is to keep the appointment you have scheduled today to let the field pursue this to resolution.
0
0
KCvale
New Contributor
•
4 trucks, 6 men for 4+ hours here yesterday.
I should have taken a pic.
Another new tuner, bla bla bla.
Apparently the Encore 2 tuner box is known garbage and it's been known for a long time.
Anyway, I woke up to find my morning news channel 1010 having a 3.1.1.1 error message, my wife and laughed so hard it was absurd.
But hey, you sure were efficient for making me pay you more, I was greeted with a billing note in email from cox of the INCREASE in my monthly cost for the new 6 tuner box that did fix the issue, but only for half a day. Talk about egg on your face Cox, maybe you should have your billing department handle service issues as they are top notch at their jobs, getting more money from me.
Lamar gave me his business card with all his numbers yesterday. "Call me direct if have any more issues." I called him this morning. I guess there is a guy spending the day tracing the whole line today, you know, what was needed to be done weeks ago. I'll give Mr. Colbert another day or two, he seems nice enough and can maybe see to getting the system in my neighborhood fixed, but one thing is for sure, if everything is not perfect by next Monday I will make sure I have reliable service elsewhere before my annual epic super bowl party even though the AZ Cardinal's didn't make it.
0
0
ExtremelyFrustr
New Contributor
•
I'm having the same problem. HD stations continually drop off to No Signal. I've been on the phone multiple times with Cox in the past two weeks and they just want to send someone out...which isn't the problem. We've disconnected, unplugged, had them send signals. No results. They need to send someone to check the cable lines outside!!! Sun City Frustrated Customer.
0
0