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New Contributor
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no picture
every time I turn my tv on I get sound but no picture. I unplug the mini box and plug it back in and it will reset and picture will come back on. What could be the problem.
NicholeC
Moderator
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If you press the guide on the remote, does the guide appear? What type of cables are being used to connect the mini box to the TV?
Thank you,
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RetiredAndConte
New Contributor
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I've had friends tell me the same thing. It must be contagious because my second TV with the mini box just recently started doing it too.
It's connected by HDMI and I have switched cables and inputs to no effect. The guide does come up. Info, menu, and CC as well. Occasionally, simply changing the channel brings back the picture, but mostly a reset is required.
My Roku, also connected through HDMI, using the same cable and input that the mini box video wouldn't connect through, always appears as expected.
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murfthsurf
New Contributor
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it is hooked up with a hdmi cable. when I try to bring up program guide it blinks on then off.
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Kozi2005
New Contributor
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Funny, I've been having the same problem for about a week now too. I have to unplug, then re-plug in the mini-box. I thought it was just me, but my mother from across town just called me and said she has the same problem. Hopefully Cox is checking into this. We have both had the mini-box at least 6 months now and neither of us had this problem before.
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StephanieA
Former Moderator
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In which city and state are you located?
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Kozi2005
New Contributor
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Southington, CT and my mother is Plainville, CT
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RetiredAndConte
New Contributor
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San Diego market here. Things have changed a bit. The TV still always comes on with audio but no video. Pressing the guide button brings up the guide and the PIP like video in the upper corner. Pressing guide again brings full screen video as expected. It does this every time. An improvement to be sure. No reset required. But still...
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noladog
New Contributor
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DerrickW
Valued Contributor
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When you have that issue does changing the channel restore the video or do you have to reset the box to get it to work properly?
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Yogi_mom
New Contributor
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We have had this same problem on one of our TV sets for about 3-4 weeks. Our other tv for the last few months - blank screen but changing station will reset it and there is a pic.
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Becky
+2 more
Moderator
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What model cable box do you have connected to your TV? What type of cable connects the box to the TV; HDMI, component cables, or coax?
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NicholeC
Moderator
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@RetiredAndContent,
Based on the troubleshooting steps you've performed, I recommend exchanging your mini-box at a Cox Solutions Store to see if that resolves the issue. We can also schedule a technician to come out and investigate further.
Thank you,
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