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New Contributor
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no dial tone
on my phone I have no dial tone and no calls can go in or out. However when someone calls me the call will show on my television id log. Is there anything I can do to correct this before I call a tech? Is there something I can reset by turning it off then on again? thanks.
ReneeG
Former Moderator
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Do you know if you have a modem connected to a phone jack on the inside of your home? If you have a phone modem connected in your home, you can press the reset button on the back for about 5 seconds and then release it. This will reset the modem. If not, we would need to reset your equipment on our end. Can you send us an email with your full service address to cox.help@cox.com so that we can investigate this on our end?
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