New to Cox..

Im new to cox, so i have not had much experience with their customer service. When i called to set up service everyone was way nice and always willing to help. now that i am a customer i find it to be the exact opposite. I have been waiting for someone to come out and "fix" my Internet service (its never worked) for about a week now. every time my appointment comes up some how the work order was never submitted, or randomly canceled. In my mind this does not speak well for cox, but they are all i can use in the area i live in. has anyone else had this issue?