Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
stinkfoot63
+4 more
Contributor II
•
New folders added to webmail...
I logged into my web mail today and discovered about a half dozen new folders that had appeared (I deleted). Two were subfolders to Trash. Their names were long, random letter strings. I also noted that there was some sort of service interruption last night and am wondering if the two incidents are related.
As a precaution I've changed my password.
stinkfoot63
+4 more
Contributor II
•
Will do. I thought it was noteworthy.
0
0
pianoman
New Contributor II
•
It happened to me as well, so I'm sure it's not an isolated incident.
0
0
Allan
Moderator
•
@pianoman,
Please reset your password as well. Just to be on the safe side.
Thanks,
Allan - Cox Support Forums Moderator.
0
0
Jaeger
+2 more
Contributor
•
I have been getting this issue since the transition to the new email interface. I usually just delete the folders but sometimes they come back. Changing password made no difference.
0
0
J_J__T
New Contributor
•
This has also happened to me twice. Just happened this morning for the second time.
0
0
ReneeG
Former Moderator
•
I recommend checking the steps listed above by TiffanyR. Please let us know if this helps.
0
0
stinkfoot63
+4 more
Contributor II
•
I suspect this is a glitch with the new system.... got a fresh one after my folders failed to display upon logging in. Toggled the collapse arrow and my folders appeared with a new one- random letters. Clicked on it and got an error... folder doesn't exist. Logged out and back in and it was indeed gone.
0
0