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New Contributor
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New Cisco Modem
Just installed an upgrade and everything works but the phones. Asked "help" line and they spent 1/2 hour attempting to fix the problem and still no phone. All lights on the modem up to Online are solid green. "Link" is blinking orange and Phone 1&2 are not lit. Unplugged several times AND re-set without success. Also unplugged and re-plugged phone lines. Nothing. Any ideas?
Health_Edge
+5 more
Valued Contributor III
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First ask them if it has the "telephone provisioning". After they do that, reset the modem with the small hole in back. If your still not getting a dial tone, connect a phone directly into the back of the modem, the top phone jack. If its cordless, make sure it has power too.
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