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New Contributor
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Needing new modem for IPv6
Looks like IPv6 is coming to Phoenix over the next 4 weeks. I just rebuilt my router after the last one trashed its file system. It lasted 6+ years. I doubt my current modem (SB5120), which I've had for 9+ years will work with IPv6. So that brings me to my question: Can I purchase a SB6190 on Amazon and use that? I do not need the extra speed but I would like to be able increase the speed later without getting another modem. After I get the modem, I believe I have to call tech support with the modem info.
Is there more info on the IPv6 roll-out for Phoenix other than it will be happening next month?
ChrisL
Former Moderator
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The 6190 is approved for our network. In most cases you can just connect the modem and try to go online. You'll be redirected to a form you can use to self-register the device to your account. IPv6 has already started deploying to several markets with many more to follow in the coming months.
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mvansoest
New Contributor
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I was just told by a customer service representatives that it is not approved for Cox internet service. I live in Mesa, AZ. The modem seems to connect up just fine, but when I get to the activation page the SB6190 model does not appear in the pull down menu, so I called customer service and got told it was not approved.
I have just send an e-mail to customer support, because the only reason I bought that modem was that it appeared on the Cox recommended DOCSIS3.0 modems webpage (http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000).
I am confused and left with flaky internet service as my SB6121 has started to randomly drop the connection...
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DustinP
Moderator
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We can provision the SB6190 to the account and investigate the account for why we would suggest otherwise. You may email us at cox.help@cox.com with the account information and a copy of this Forums link, so we can continue to assist in this concern.
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darthgarlic
New Contributor
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When will Gilbert AZ be getting IPV6?
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ChrisL
Former Moderator
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I looked at your modem an it appears it's already active on your connected device.
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