my Lifeline service was cut off,without notice

I have lifeline phone service through Cox Communications. I received my renewal forum back in Oct 2014, I filled it out the same day, and mailed it back. Cox’s records show it was received by you all a few days latter in Oct. 2014.  I received no further communications from nether Cox, nor USAC.

Yesterday I received an email from Cox that a work order for my phone service was completed. Since I did not request a work order I called them about it. I find out that I have ben removed from the Lifeline  program with no explanation as to why. If there was a problem with my renewal someone should have contacted me.

I am sure I filled out the form right: I am disabled and my only income is Social Security Disability, and is well below the single person cap; I have both Medicare and Medicaid, and receive extra help to pay for my meds; Lastly I did receive my State of Oklahoma Sells Tax Rebate last year. So I am very puzzled as to why I have been cut off from the Lifeline program.

While I do have a cell phone as backup in case my landline is down, that my daughter helps me with, we are paying full price for it, so I am not double dipping into the Lifeline program. The only other thing I can think of is my son has the same first and last name as me(we have different middle names), and your system is getting me confused with him. However that would only be an issue if you only used my first and last name in contacting Medicaid and the State Sells Tax rebate program, without using my Social Security number as you should have.

I would like an explanation as to why no one contacted me between Oct and now about  any problems.  I had similar problem last year, and Cox contacted me, and we were able to resolve it before my Lifeline service was cut off.