New Contributor
•
2 Messages
Motorola Surfboard SB6121 keeps resetting due to t3/t4 errors
As my subject says, I keep having my modem reset after maybe two to three hours. I check the modem logs and it tells me it is due to a t3 or t4 error. I have called tech support and they don't know and can't give me any form of solid answer. I have been bumped to tier 2 service and they just refresh the signal. I have a tech coming tomorrow, but I was hoping to get a handle on the issue, prior. Here are a few screens from my modem's logs and signal.
Health_Edge
Valued Contributor III
•
4.2K Messages
11 years ago
Could be a noise problem on the upstream. Have them check the Upstream SNR specifically, but in general the signal levels you posted look good. Could you post the entire log? I don't see the mentioned T4 in the data provided. You may want to edit out your MAC address though, since this is a public forum.
0
0
gmsols
New Contributor
•
2 Messages
11 years ago
here are the logs (as far back as it would show). Also, I think I blocked out the mac address correctly. Thank you for the help.
0
0
MichaelJ
Moderator
•
1.8K Messages
11 years ago
0
0