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gmsols

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Motorola Surfboard SB6121 keeps resetting due to t3/t4 errors

As my subject says, I keep having my modem reset after maybe two to three hours. I check the modem logs and it tells me it is due to a t3 or t4 error. I have called tech support and they don't know and can't give me any form of solid answer. I have been bumped to tier 2 service and they just refresh the signal. I have a tech coming tomorrow, but I was hoping to get a handle on the issue, prior. Here are a few screens from my modem's logs and signal.

any help would be awesome, thanks!

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Health_Edge

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Could be a noise problem on the upstream. Have them check the Upstream SNR specifically, but in general the signal levels you posted look good. Could you post the entire log? I don't see the mentioned T4 in the data provided. You may want to edit out your MAC address though, since this is a public forum.

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gmsols

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here are the logs (as far back as it would show). Also, I think I blocked out the mac address correctly. Thank you for the help. 

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MichaelJ

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HI gmsols, you noted that you have a tech coming out to check on the issues you are having with the modem resetting, please let us know the results of the visit. We can further check into the issue. If you would like for us to do so, please send us your home address in a private message. Feel free to message us on Facebook or Twitter @COXHELP and reference this thread.

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