Motorola Droid Bionic getting incorrect User ID & Password error & Authentication error

Trying to get my boss's wife's Droid Bionic to receive email again. Has anyone received the error that says the User ID & Password is incorrect? She has re-entered the log-in & password correctly. Was getting emails up until late last week. Also keep receiving the Authentication error. I've checked the settings and disabled the View Certificate incoming & outgoing. Her incoming port is 995 and it's set with TLS enabled - I can't find where to set it to SSL on this Android. Any help is appreciated! Thanks!