Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Motorola Droid Bionic getting incorrect User ID & Password error & Authentication error
Trying to get my boss's wife's Droid Bionic to receive email again. Has anyone received the error that says the User ID & Password is incorrect? She has re-entered the log-in & password correctly. Was getting emails up until late last week. Also keep receiving the Authentication error. I've checked the settings and disabled the View Certificate incoming & outgoing. Her incoming port is 995 and it's set with TLS enabled - I can't find where to set it to SSL on this Android. Any help is appreciated! Thanks!
ChrisL
Former Moderator
•
For starters, I would try going to our webmail site at http://webmail.cox.net and see if you can login there with the username and password you're using. If that doesn't work the problem may be with access to your account and not the device itself.
0
0
Mustang_Ray
New Contributor
•
Try this. i had to reset all three of my Android phones last night.
http://ww2.cox.com/residential/oklahomacity/support/internet/article.cox?articleId={a8fb24c0-6440-11df-ccef-000000000000}#SecureAuthenticationSettings
0
0