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Miz_Chellie
+3 more
Contributor
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More modem help
I had posted http://forums.cox.com/forum_home/internet_forum/f/5/t/3127.aspx and I still had been having the same issues and it was getting worse. Whether we were on the phone or the computer, we would get a lot of unreachable pages and would have to try again and again so we put in for a service call.
There are 2 things I need help/opinions with:
1.) There are 4 units in the condo/home that share the box outside. The wires in the box were checked, at my request, and looked OK as far as in good condition BUT they are mislabeled and we do not know which wire belongs to me. (They should be labeled 1, 2, 3 and 4. but the 3 connected units are labeled 1,2,3 no 4 and I am #4) Three of the wires are connected in the box - one is not but we know that one isn't mine so the tech could not test the line. I would have thought that upon discovering a F-- up that it would be a good idea to remedy the problem but maybe that's just me because that's how I am - I would find the issue and fix it. What do you think of this? Shouldn't Cox want to identify which line is coming in to my home so it could be properly tested? Also, could one of the other units be tapping into my line and that is why I am having problems? Any thoughts on this.
Anyway the tech was super nice and replaced the very VERY old splitter, cut the humongously long wires and replaced the fittings and the connection, after a day, seems better.
2.) What should good power levels and signal levels be in easy language?
Downsteam power level 7.3, SNR 40.0
Downsteam bonded channels go from 7.3 down to 5.6 with SNR from 40.8 to 38.9
Upsteam power is 40.5 on 2 channels
Are those decent. What is the ideal range.
Thanks for any help.
Health_Edge
+5 more
Valued Contributor III
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That sounds like good signal. I think in the orginal post you said you were going to bypass the router and see how it was? How did that go? Then again I see you wrote another post too (that I haven't read yet) so maybe my answer is there.
::Edit:: Nope, so could you explain if/how the symptoms change connected directly to the SB6180?
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Miz_Chellie
+3 more
Contributor
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When I connected directly to the modem, speed was faster but still had freezes I left it connected for 2 full days and did a few speed tests. They varied but were higher. Still had the freeze thing and it actually got worse with a lot of unable to connects but I think that may have just been coincidental. The signal looked good to me too, better than it was for sure.
Next item on my list is to get a new modem so I am investigating which one.
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Miz_Chellie
+3 more
Contributor
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Hello Tiffany,
Can you give me a good idea of proper good ranges? I am not exactly sure if it happens on multiple devices but I assume so. I notice it a lot of my laptop which I am mostly on (which is connected wired) and my phone and another family members phone because we are together a lot. The main issue is I cannot reach a page and get an error message that I am not connected to the internet. That is consistent across all devices, When it happens I check the modem log and do not see anything. I do notice slowdowns regularly. After the tech came out, here are the errors from the log (I took out MAC ID)
You know I have been a customer for 25 years and really want to get to the root of the problem. I am still concerned about the wiring and the tech could not check the line because of items #1 with the labels being mislabeled and did not work toward straightening that out..
Is my signal too low that it is causing all the disconnects? And what could the tech have done to better diagnose? I work in a different tech field and the first thing we do is check lines but mine have not been checked and my gut is telling me that it is the outside wiring.
What steps should be taken next?
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Miz_Chellie
+3 more
Contributor
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Tiffany - Thanks. I will email my info. Just one thing to clarify. He could not figure out the box with the mislabeled wires so he focused his attention inside and saw that my splitter was old - which it is - however it was not necessarily bad and was not tested - there was NO testing done but since he couldn't figure out the box outside or test any lines, he replaced splitter and fittings and cut one of the cables that he felt was too long.
Thanks for the help. I will email info now.
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Miz_Chellie
+3 more
Contributor
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I just wanted to follow-up and thank Tiffany and the other social moderators. Two cox techs from Premiere Communications came out, Won and Henry. Both were terrific and Won was very experienced. He was immediately able to identify the lines in the box. They were not mislabeled. They changed the fittings and splitter in the box and checked everything and tested lines and it appears that the signal is stronger now. I will continue to monitor - thanks for the assistance.
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Accepted Solution
Miz_Chellie
+3 more
Contributor
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I am going to mark my issue as resolved and will continue to monitor. Thanks for the help.
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