Normcleg's profile

New Contributor

 • 

2 Messages

Closed

Modem issues

My internet speeds keeps dropping all of the time so I thought it was my wireless router.  Bought a new top of the line router with a new Ethernet cable  and it is still doing it causing me to keep resetting the modem.  I have called twice and set on hold for 20 min each time only for it to ring and be hung up on! I would like to talk to someone


Valued Contributor III

 • 

4.2K Messages

When you say talk, do you mean discuss, or literally talk to someone on the phone? If the latter, maybe one of the moderators can help get you in touch with someone. If the latter, what kind of modem and router do you have and when you lose the internet, are all the lights normal on the modem?

New Contributor

 • 

2 Messages

Really yes talk on the phone .  I have a Cisco dp0212 modem and a brand new net gear 600 router   All lights are on the modem