azboomer1947's profile

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Modem issues with Apple Airport Exteme

I have an Apple Airport Extreme w/2TB drive.  it has been ethernet connected to a cisco modem.  No issues, worked fine.  I receently upgraraded my package with Cox to the 3yr price guarantee.  I nnow have a Ubee 326B modem/router.  it does not recognize my Airport.  I have rebooted the modem an the Airport extreme several times, to no avail.  The technician was not sure of the issue and those he called were also not sure what should be done.  I need help.

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The Ubee is a gateway modem/router combination designed to replace your cable modem and your Airport router.  If you would prefer to continue using your Airport the Ubee is not going to be the correct device for you.  Ideally you would want a stand-alone DOCSIS 3.0 modem instead.  Depending on the modem you were previously using it may work just fine with your upgraded service as long as it's DOCSIS 3.0 capable.