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AdlerNguyen

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Modem dropping to often

for the past few months our internet has been dropping out. usually rebooting the modem fixes it for a few minutes then it goes out again.. here are the logs. i dont know if its relevant or not but we dont have any cable or phone, just internet.

 
Time Priority Description
Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:32:42 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 18:34:01 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:34:02 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 18:35:21 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:35:21 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 18:36:41 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 18:36:41 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 18:37:25 2017 Critical (3) Ranging Request Retries exhausted
Dec 25 18:37:25 2017 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Dec 25 18:38:41 2017 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 25 18:38:41 2017 Notice (6) TLV-11 - unrecognized OID
Dec 25 18:38:45 2017 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 25 19:09:57 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 19:18:17 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 19:18:18 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 19:20:06 2017 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Dec 25 19:20:24 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 19:20:35 2017 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 25 19:20:35 2017 Notice (6) TLV-11 - unrecognized OID
Dec 25 19:35:14 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 19:38:56 2017 Critical (3) Ranging Request Retries exhausted
Dec 25 19:38:56 2017 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Dec 25 19:39:32 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 19:39:32 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 19:40:52 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 19:40:52 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 23:05:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 23:05:42 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 23:11:21 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 23:11:21 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 23:11:41 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 23:11:41 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 23:12:12 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 23:12:12 2017 Critical (3) No Ranging Response received - T3 time-out
Dec 25 23:12:21 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Dec 25 23:12:21 2017 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Dec 25 23:15:15 2017 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 25 23:15:15 2017 Notice (6) TLV-11 - unrecognized OID
and here are the cable connections
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 9 831000000 Hz 12.2 dBmV 36.8 dB 0 1319
2 Locked QAM 256 10 837000000 Hz 12.2 dBmV 36.8 dB 2 1339
3 Locked QAM 256 11 843000000 Hz 12.1 dBmV 36.8 dB 4 1507
4 Locked QAM 256 12 849000000 Hz 12.2 dBmV 36.8 dB 2 1423
5 Locked QAM 256 13 855000000 Hz 12.1 dBmV 37.6 dB 45 1394
6 Locked QAM 256 14 861000000 Hz 12.0 dBmV 37.6 dB 12 1564
7 Locked QAM 256 15 867000000 Hz 12.0 dBmV 37.3 dB 15 1557
8 Locked QAM 256 16 873000000 Hz 11.8 dBmV 37.0 dB 44

1421

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 37.0 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 37.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 38.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 38.5 dBmV

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