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New Contributor
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Missing Channel's
Every time I try to watch my HBO and Showtime it will tell me the channel cannot be found this happens on these channels daily without watching HBO and showtime with my contour I can not watch those channels ever there are other channels that i can never watch ether. there are at least 25 channels that cannot be found by my contour box it is getting very irritating especially with for my children.
bryaninphx
+6 more
Valued Contributor
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Your post is bit confusing.
Are these channels HD or SD?
Are all your STB/DVRs Cisco equipment running the Contour IPG?
Most of the HBO and Showtime channels are Switched Digital Video (similar to OnDemand, they are only broadcast when they are tuned by the cable box), If you have any signal issues these channels may not tune properly.
These HD Channels are also MPEG4/H.264 and cannot be Tuned by any cable box running the Rovi IPG.
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ColleenD
+2 more
Moderator
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Missing channels I am paying for,
I believe I was able to identify your account using your forums credentials. If I'm correct in the identification I suggest we reschedule the appointment for a technician to come resolve this. Please email me at cox.help@cox.com with your full name, account info, Cox PIN and a reference to this post so we can reschedule.
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