Mini box

jcaxico, 

Can you please provide examples of the exact channels you are missing? Have you completed the channel scan on the box yet? 

Hi,

Yes, I don't get channels 5 thru 10.

Are you from the San Diego area?

I do not understand cox advertising about loosing channels because they are going all digital, aside from their "Free Hd" claim.

Anyway, I tried the hdmi hookup, did not work, I get some channels.Then i tried the coax hook up and did the AutoProgram scan and that did not work, i get same channels as the hdmi hookup.

I kooked up back to straight cable without this mini box and i get more channels including 5 thu 10.

Thanks

jcaxico said:

Yes, I don't get channels 5 thru 10.

What happens when you go to those channels? Black screen? Snow? Message?

jcaxico said:
I tried the hdmi hookup, did not work, I get some channels.

I don't understand. If HDMI didn't work, how would you get any channels? Do you mean "didn't work" as in missing the channels? 

jcaxico said:
Then i tried the coax hook up and did the AutoProgram scan and that did not work, i get same channels as the hdmi hookup.

Sounds like you have the mini box hooked up wrong. If you use Coaxial, you don't do a auto program on the TV, you do it on the mini box. This is because you are no longer using the tuner in your TV, but the one in the box. The TV will only get the picture on channel 3-4 (depending on switch on back) so a autoscan won't pick anything up on the TV.

Could you explain how you have the mini box connected starting with the cable/coaxial coming out of the wall?

I connected the following using coaxial cable:

Coaxial from wall to "Cable from wall" on Mini Box

From "To TV"  Mini Box to my TV coaxial input.

Did Channel scan on Mini box and i still don't get local channels. 

I was not able to do a channel scan before on the Mini box but I found it under Customer Support.

@jcaxico,

Is the box skipping over those channels, or do you receive an error code number on those channels? 

Yes its skipping these channels. No errors.

It skips to channel 15 and all i get is some 900's channels and music.

Hello jcaxico,

We need to investigate this issue further for you. Please send us an email to cox.help@cox.com with your full address so we can research and help resolve this issue for you.

Thanks,

Allan - Cox Support Forums Moderator.