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New Contributor
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Microsoft Zune software
Anyone having trouble with Zune locking up / freezing while using Zune Takes 5 min to load then freezes or locks up .Heard it is a Cox server problem????
ChrisL
Former Moderator
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There's no connection between us and Zune so I'm not sure how we would be involved. As far as I know Zune was end of life. You may wish to reach out to Microsoft's support to see if there is still any support for this product.
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leg123
New Contributor
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Regarding Chris' comment... First, I'm not surprised Cox denies the problem... But it is their DNS servers that are screwed up. Change your DNS servers from COX to either Google DNS or OpenDNS and you'll notice the problem resolves after closing and reopening the Zune software. Second, Zune is not at end of life and it's still used in Windows up to and including 7; Zune or Xbox Music may be used in Windows 8.
It's a shameful that Cox has had this issue for over a month and it's still going on.
In Windows 7 or 8 the instructions are about the same:
http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings
OpenDNS: 208.67.222.222 and 208.67.220.220
Google DNS: 8.8.8.8 and 8.8.4.4
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jamccart
New Contributor
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Yes, I am also having problems.
First, Zune is not "end of life". It is still the software that supports Windows Phones.
Do an internet search and you'll see people having problems are Cox customers. I sent an email to Microsoft and their first question was: are you on Cox?
Change the DNS servers as leg123 says solves the problem. So, it must be something at Cox.
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Accepted Solution
pjfan
New Contributor
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Another approach if you want to still use the Cox DNS servers is to override some of the Zune DNS entries in your computer's hosts file (for instructions, see http://www.windowsreference.com/windows-7/edit-hosts-file-in-windows-7-windows-vista/). It seems that Cox is still resolving some of the retired Zune domains.
The following entries in the hosts file seem to have done the trick:
0.0.0.0 socialapi.zune.net
0.0.0.0 comments.zune.net
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WolfSilverOak
New Contributor
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The Zune software is no longer supported by Microsoft. It has been changed/rewritten to be Xbox music now, no matter what our windows phones may say.
There is NO support for the Zune software anymore.
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Fish_Hawk
New Contributor
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Changed my DNS to Cox Alternate Servers as per somebody??.... fixed it.Going to open DNS would probably work too.Zune IS NOT DEAD.Cox has terrible service.They refuse to think any problems are theirs. Pretty bad when you have to get answers off the net from somebody else.
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