Lousy support

I have been a Cox customer (phone, TV, Internet) for 13 years and until recently have been thrilled with COX support. For the last almost 3 months I have been having horrendous email issues. I have multiple calls in, have spoken to at least a dozen techs and the problem STILL isn't fixed. What I have been told over and over and over ad infinitum is that the problem will be fixed in 24-48 hours so now after roughly 2200 hours I can't send a message reliably, or receive one without having to go to webmail which has started to be ridiculously slow. I am a consultant and I live on email, and this situation is costing me money, not including the 10s of THOUSANDS of dollars I have paid to Cox. What has been suggested is that I;

A. Do all my email correspondence on Webmail

B. Buy a different machine (I am on an iMac running Yosemite)

C. Wait 24-48 hours for it to be fixed (NOT!!!!!)

Point A would require that I somehow setup the forty or so mailboxes and dozens of rules I have created over the years to Webmail where I would be exposing my emails to web operations which are OH SO SECURE (?!?!?!?!)

Point B Buy a Windows machine. I would rather rub shards of glass in my eyes! After 35 years in the IT world as an Engineer/Team Lead in testing, development and support for small companies like AT&T, Lucent, Bell Labs, Merck, CBS, HBO, J.P. Morgan, etc., etc. I no longer have the patience or the cast iron stomach to deal with windows. To Windows folks, if you blast me it goes right to the trash. I don't even read it. Besides I don't have the cash to replace machines every 2 years to support a bloated OS.

Point C YEAH, RIGHT!

Yes this a major flaming post after 3 months of the issue not being fixed. Oh yeah; specifics:

iMac Intel Core 2 Duo @ 3.06gHz  12G of RAM

Yosemite 10.10.3

Apple Email Version 8.2 (2098)

Sometimes I get email the rest of the time I get the can't connect, server is offline dialog. Same thing with sending although a lot more often. I have tried everything that Cox Tech support has asked (except buying a machine) meticulously. Been told more than once, usually at Level 2 support that Cox knows about the issue and it is on THEIR end, not the Mac.

Anyone else seeing this?

Sorry for the tone of this post but as I said it's frustrating as ***!!

jb

ps My wife has a Mac Mini less than a year old and it has never connected to Cox but she's fine with Webmail.