Lost reception in sections of my home

I don't want to put words in Cox's mouth, but I think that is beyond the scope of what Cox would support via their normal service procedures. They may be able to get you in touch with Cox Tech Solutions, who is a pay for service they offer for things beyond normal service problems. They are computer repair people and who can help with networking issues.

http://ww2.cox.com/residential/neworleans/support/internet/article.cox?articleId=8d41e2a0-ed0c-11df-ef43-000000000000

Outside of that, I can provide you with some basic info. There are several ways to increase wireless performance.

1. Check the settings of the router- Many times the default router settings will be configured for overall compatibility and not performance. By tweaking these settings (for example changing from G and N to N only) it can possibly increase your range.

2. Moving the router- If your router has external antennas, try to re-position them for better reception. Some of it is trial and error (think old fashion TV rabbit ears) but overall most routers will broadcast in a umbrella shape, so out and down. If your router is on the first floor, moving it to the 2nd floor can help. Also putting it in the center area of your home can help. Removing obsticals or sources of interference can help.

3. Upgrading the Antenna's on your router - This is a little tricky and may not be possible depending on your router. I can give more info if you tell me the model of your router.

4. Adding a Wired AP - This is where you take a ethernet wire, run it from your current router to the area that has less signal, and then attach another wireless router there.

5. Adding a Wireless Repeater - This is where you position another device (something with repeating function) halfway between the device that has low signal and your current router. By doing this it increases wireless range, but at the cost of cutting your wireless throughput in half and adding some latency to the connection.

6. Getting a wireless adapter- Sometimes the wireless signal is getting TO the area fine, but your device is having a hard time broadcasting the signal. This is typical with wireless desktop who's antenna is usually buried deep behind the case. External USB wireless adapters can be used with a USB extension cord to physically move where that device is picking up the wireless signal. Wireless NIC for desktop are better performance wise, but not always practical.