New Contributor
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1 Message
Local channels
I installed the mini box on a secondary TV several months ago and it worked fine until yesterday morning. Now, when I turn on my TV, I am unable to access local channels. All other channels appear to be there.
Any idea why the local channelsdisappeared? I can still access them on my primary TV where the main cable box is connected.
wakenn
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We are having the same problem - what is going on?
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HTPC_Guy
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Becky
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4.3K Messages
I apologize for the delay in our reply. Are you able to access all of your channels at this time? The suggestion provided by HTPC_Guy is correct. Running a channel scan on each mini box should restore the channels. Please let us know if either of you are still missing channels!
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Belaz
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Ran the scan. No luck.
NBC, ABC, CBS, and FOX are either missing or have been replaced.
When should I give up and switch providers?
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Ed_Head
Contributor II
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100 Messages
Call the Cox digital number and see if the miniboxes are "attached" to your account. I had the same problem until the Cox rep did his back-room magic. This enabled the missing channels on one of my miniboxes and a scan then worked on another box.
BTW, meaningless threats to switch providers don't help you at all!
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DerrickW
Valued Contributor
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1.2K Messages
We can investigate this further so we can help you get this fixed. Please email us at cox.help@cox.com with the name and address listed on the account. Thanks!
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CitadelBlue
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21 Messages
I have this same issue. Although I have 3 mini boxes and2 work fine, one does NOT receive the local ABC 7, NBC 4, CBS 9 and FOX 5 - For the Washington DC area . Seems ODD to me that 2 miniboxes work and 1 does NOT. I'll try the procedure listed below ....
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Becky
Moderator
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4.3K Messages
I replied to your post on a different thread. If running a channel scan on the mini box (http://bit.ly/MiniBoxChScan) doesn't restore all your channels, please let us know!
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CitadelBlue
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21 Messages
Problem FIXED .. I ran the channel scan .... http://bit.ly/MiniBoxChScan.
Thanks
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Becky
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4.3K Messages
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