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New Contributor
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Live TV on Cox TV Connect Doesn't work at all
So if you remember I was having a 144 error code when trying to watch live TV before in the Cox TV Connect App. I'm not having that problem in iOS 7 b2, but now when I try to watch live TV it says "cannot watch live TV while not connected to home network", but I'm connected fine. Oh, and I had the same error while running iOS 6.1 and 6.1.4 too. (technically there are two errors that happen, but they both say the same thing essentially) Screenshot:
Corp_OKC-Bob
New Contributor
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Are you using the main email on the account?
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Bryce_Peterson
New Contributor
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Yes I am.
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Corp_OKC-Bob
New Contributor
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I would suggest removing and doing clean install. What ipad ? my tv connect version is 1.1.6 im running ios 6.1.3 on ipad 2 works just fine! What internet package do you have?????
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Bryce_Peterson
New Contributor
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We have Advanced TV, the 50 mbps internet, a Whole Home DVR, and a Dual-Band Vizio router (it's very fast).
I'm running TV Connect 1.1.6 in iOS 7 beta on an iPhone 5. I'm having the same problem on an iPad 2 running iOS 6.1 and an iPhone 4S running iOS 6.1.2.
Oh, and reinstalling didn't help.
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ChrisL
Former Moderator
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Can you try it with the cellular network disabled?
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Bryce_Peterson
New Contributor
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That didn't have any effect.
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Corp_OKC-Bob
New Contributor
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You dont have cox for phone do you? I have the phone/internet gateway. I think since you dont have phone the tv connect doesnt have a tuner to use? Im guessing here.
Edit: Also you said this worked before? Before the latest trio patch was pushed? I noticed the latest update is very buggy, some boxes wouldnt take the update.
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Bryce_Peterson
New Contributor
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Well, when do you think they will fix it?
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StephanieA
Former Moderator
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The next upgrade for the Trio guide has already been pushed out in some markets and will be pushed out to all soon. Another possibility is a provisioning error with your primary user id. One way to verify is to log into your account at www.cox.net and click on Manage Account.
If you know the user id is the primary but the yellow Alert box reads:
" Alerts & Notifications For your security, only Primary Account Holders have access to features such as past billing statements, recent account activity, and bill delivery options. To learn more about your level of online access see Cox.com User ID Account Types." we will need to get this resolved on our side. I suggest emailing me at cox.help@cox.com to get to the bottom of this.
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wees41
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Contributor II
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The Tv connect doesn'nt use a phone tuner at all. It doesn't matter what phone you have.
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