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New Contributor
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"Live TV is only available when you are connected to your home network" TV Connect Error Message
So I am connected to the internet on my PC Win7 and can do all the regular functions including stream Watch ESPN and yet when I open the TV Connect program, the program guide appears and when I select a show, I get the above error message. How can be accessing the internet via Cox service and not be on the Cox Network? Thanks
DerrickW
Valued Contributor
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One way for us to verify the app is functioning properly is to check the IP, open your web browser and go to http://whatismyip.com. We will need to verify the IP is the same on our end. Email us at cox.help@cox.com with the IP address that comes up when you visit that page, also please include your account information. Thanks!
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