LG EnV Touch VX11000 unable to access Cox email

You need to look at this page for the new server settings including the use of alternate ports for mobile devices.

http://ww2.cox.com/residential/oklahomacity/support/internet/article.cox?articleId=%7Ba8fb24c0-6440-11df-ccef-000000000000%7D#SecureAuthenticationSettings

I saw that page a few days ago. It does not help in my case. My phone is not that advanced and will not allow me to change the server address. It gives me the same three servers that were already there before this outage. Cox and Verizon need to be in sync.

What does "Cox Approved" mean?  Cox is aware of the situation and said they were working on it as of friday evening. That stamp of approval is useless IMHO.

Sorry but I too am having this problem on an LG EVII.  Our phones are not that advanced and what ever change you made has shut down email on these phones since Thursday.

You explanation is of no help to our situations.  Verizon said the problem is on your end!!!!

I have had the same problem...

I updated the phone's software, deleted the email accounts and now I cannot reestablish. 

The problem is Cox's end. 

I too was having the same issue with a Samsung Android Transfix and I have Cricket service.  I read the article mentioned above, posted a question as well.  I then went and removed the word EAST from both my INCOMING and OUTGOING server settings, and am now ABLE to refresh mail and have NEW email show in my INBOX.

I advise trying the above as it seems to have solved the Server Connection issue for me.  I sure wish that someone from Cox would have sent information out to its customers that there may be an issue instead of letting us think it was most likely our mobile service provider.  A little heads up would be greatly appreciated in the future.  

The problem is on Crickets end!!!! Remove the East, West or Central in your server settings, both incoming and outgoing, and your email will work as it should......no thanks to Cox.   I also have a reply posted below.

Sorry....correcting an error in my post....the error is not on Cricket's end or any Mobile Service Provider.....I previously stated it was.....my typing error.

The LG ENV TOUCH does not allow us to edit the server names.  It only gives three choices.  Help??

yes i read this article and instuctions to enter email account without the @cox.net does not work  it does not recignize the account.  how do i change the mail server on my lg chocolate touch phone?

I have experienced problems with my cox email account on my android phone like so many others.  Unfortunately, Verizon only offers many users the choice to select pop.east.cox.net - no option available to change settings manually.  I've been to Verizon twice and was told most recently the Cox wireless mail server was down.  While this may be true today I find it hard to believe the server has been down for 4-5 days.  I shared the new server name with Verizon but they were unresponsive because the wireless server was down.  Would someone from Cox please communicate with Verizon to update their business rules to reflect the new server name so that when the server is available service can be restored.