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New Contributor
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Length of time e-mail is active after a cancelation
I am considering a different provider, but I have a lot tied up with my e-mail. If I cancel my service with Cox, do I lose my e-mail account the same day or is there a period of time that it is still active and I can use it?
ChrisL
Former Moderator
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Email addresses associated with your account deactivate with your service. You could migrate them to an email only account for a small monthly fee if you need continued access to them. I would also be happy to help with whatever issues you may be experiencing causing you to consider a different service provider.
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jerry_c
New Contributor
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My wifes email address, is from her father account, very old account. It is the primary email account we use. He just ended his service with Cox and my wife needs her email address converted to an email only account. How can we do that. Account wasn't in our name. Can I just create an account for emai only, then have everything migrated? Jerry
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ChrisL
Former Moderator
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If the email address is listed under somebody else's account they would have to be the ones to setup the email only service.
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