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I was able to locate your account and think I've fixed the problem with your Mini Box. Please run your channel scan again, check the channels that have been missing and let me know what you find.
ColleenD
Cox Support Forums Moderator
Please help me ColleenD!
ChrisL
Former Moderator
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Are you by chance a TV Economy subscriber? If so, many TV Economy subscribers aren't aware that the TV Essential channels are not included as part of that package and therefore aren't viewable on TVs without a traditional digital converter. You can visit http://www.cox.com/channels to find out more about programming available in your are along with the subscription requirements.
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NicklasH
New Contributor
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I am an Advanced TV subscriber. These channels used to be available directly over the Coax cable all of the way up until the Mini Box was required.
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ChrisL
Former Moderator
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We may need to look at your account and see exactly what's going on. Email us at cox.help@cox.com with your account info please for further assistance.
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NicklasH
New Contributor
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I have sent an email in with my account number. Not sure what else was expected.
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Becky
+2 more
Moderator
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We received your email and will be replying in just a few moments.
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pattykmn
New Contributor
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Same here - Mini box is junk, says there is no signal available for some channels, but of course when I remove the box those particular channels are just fine
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ChrisL
Former Moderator
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We can check some things to see what's going on for you. Email us at cox.help@cox.com with your account info for further assistance.
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Momnick8
New Contributor
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We are missing WGN in all TVs plus some upper channels and no TV guide with one TV. We used to get WGN before the mini box. They keep saying they will have to send a tech out. Will this cost? Don't know what a tech can do about one channel.
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lady_d310
New Contributor
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ColleenD
+2 more
Moderator
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Which channels are you having a problem with? Have you tried running the channel scan again?
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pattykmn
New Contributor
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that doesn't seem right to be denied on some tvs the channels that are part of the package!
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StephanieA
Former Moderator
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pattykmn, It is not our intention to deny channels that are in your package. Please email us at cox.help@cox.com with the account information and the channels you are not receiving.
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Tecknowhelp
Valued Contributor II
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I assume you meant "not" our intention? Hehe. Funny typo.
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EdwardH
Valued Contributor
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Michael_Anthony
New Contributor
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I have lost channels as well. after installing the mini box I lost channels between 21 and 86. So no more discovery, history, Disney, HGTV, Turner classic movies.... Called tech support and he tried to re-configure my mini box, and had me do another channel scan. No change. Just instantly lost my favorite channels with the mini box.
Tech support told me I needed to get the regular box (can't remember what it's called) for an additional $8.50 per month, or upgrade my package to include more channels.
Long answer, short; send us more money each month and you an watch what you had before the mini box.
This is better? Not for me.
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