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New Contributor
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Internet speed slowdown
Using the Cox tool, I regularly check my download speed and it usually runs around 30 mbps. In the last couple of days it has dropped to 9.5 mbps or so. I have the Premier Package, a reasonably new (bought within the last year or so) Motorola SB5101U modem (DOCSIS 2.0) and am in Fairfax County, Va. Has my local Cox provider changed anything requiring DOCSIS 3.0, or are they just having problems?
Health_Edge
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Valued Contributor III
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Usually, because of congestion, a DOCSIS 2.0 modem will cap at around 24-26Mbps. If you have premier I suggest getting a DOCSIS 3.0 modem, specially since they are going to upgrade it to 50Mbps by the end of the year. If/when you do get a DOCSIS 3.0 modem, make sure they also change the service code on your account to reflect the new modem. If you cap at 32Mbps, then the service code is wrong.
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