Internet Service

I am a loyal customer and love the service that your company provides. In fact when i moved in with my girlfriend, I advised her that we would only be using you for our media and entertainment services. I like every other person in the world thinks they are the busiest person in the world (I really don't). I do keep busy enough and have do not always have time to drive to the nearest cox store, or call to have pay my bill which is why downloaded the cox mobile connect app as well as pay for your services when I can. I have no problems paying any of my other bills online, when I type in the address you fast internet services sends me right to the pay bill tab and I make my payment. However, when trying to pay my bill for your service the app doesn't work which then prompts me to log on to my account from home to pay the bill only to click the pay my bill tab and wait for 30 minutes for nothing to happen. I really wish this were fixed, or each time I'd call in someone would not tell me that it must be a block from my side...Not exactly sure what they assuming but I assure that there is no block. I work with computers (not a computer technician by any means) and I assure you it is not  a problem on my side, that last thing I would want to do is block a website that I need to pay a bill on for a service that I love.