New Contributor II
•
3 Messages
Internet Service Really Bad(SLOW)
Internet service is really bad this evening. Has been great until this evening. Any network issues this evening?
New Contributor II
•
3 Messages
Internet service is really bad this evening. Has been great until this evening. Any network issues this evening?
Accepted Solution
Ocala_Rick
New Contributor II
•
3 Messages
Derrick, Thanks for your reply. Guess you can show this "solved" if not resolved.
0
0
DerrickW
Valued Contributor
•
1.2K Messages
Hi Ocala_Rick,
Sorry for the delay in response, I hope that you are still not experiencing issues with your internet connection. If you are please contact us at coxhelp@cox.com, include a brief description of the issue as well as the name and address on the account.
0
0
GerryS
New Contributor
•
2 Messages
Service has been bad here in Suffield CT for 3 days now.... Looks like the service is "on" for 3 minutes and then goes "off" for 5 minutes.... It stopped in the middle of my posting this and I had to wait for the service to come back on line in order to continue and finish . . . .
0
0
DerrickW
Valued Contributor
•
1.2K Messages
That is something that we would definitely need to look into further. I am not showing any outages in you area, if you could please e-mail the account information (name, street address) we can see what's going on that is causing you to have these connection issues.
0
0
Ocala_Rick
New Contributor II
•
3 Messages
I worked with Tech Support on Friday evening and they could not connect to my modem for several minutes. Finally did get a connection and saw over 200 timeouts. Speed test showed 2.87 mbps down and 0.23 mbps up. Signal levels did not look good to Tech Support. Scheduled a Tech to premise on Monday, 8/26, between 8-10AM. Trouble had cleared by 17:30 on Sunday. Speed test showed 61.14 mbps down and 7.16 mbps up. Tech arrived on schedule and everything was working perfectly. I agree that you cannot fix what you cannot see. Still working great right now. Hope it was not rain related. Hasn't rained here in 2 days. Fingers crossed, but thanks for the responses.
0
0