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New Contributor
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Internet Modem
I think my modem is outdated and causing my son to have problems playing online video games.
He keeps getting error message to check internet services saying signal is low.
How do I get an updated Modem? Do I have to buy it from Cox or can I purchase one?
If so what Brand is suggested for Cox.
ChrisL
Former Moderator
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The modem doesn't have to be provided by us. We have all in one gateway devices for sale or rental however as long as the modem is approved for use on our network you are free to provide your own.
http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000
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RansZ28
New Contributor III
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I rent a gateway from Cox. This ensures that I have the most recent equipment, and should it fail for any reason, Cox will replace it, either they can come to my home or I can replace it at a store. Very simple!!!
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