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New Contributor
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internet keeps losing connection
i have a SB5120 motorola modem, a few times a day i dont know if its related to my xbox running at the same time or what but randomly ill lose internet signal and when i look at my modem all the lights have restarted and the send light constantly blinks. ill unplug all wires on the modem and router and reset it. it usually comes back on but eventually it just goes out again. i got another SB5120 modem and switched it but it still has the same problem. any tips/tricks/advice?
DerrickW
Valued Contributor
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Hi internet keeps losing connection,
Sounds like there may be a signal issue causing your connection to drop frequently. Do you have any splitters connected to the modem or does the coaxial cable go straight from the wall into the back of the modem? When that "SEND" light starts blinking that means the modem is searching for signal. We can check your signal levels from here to see if there are any issues on our end as well. I would need you to email me the name and address on the account, send to coxhelp@cox.com. I will look into this for you.
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