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New Contributor
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Internet interruption
I call cox they reset my modem I check my connection and everything looks good. I navigate to a few websites on a wired computer and a wireless computer and 10 to 20 min after I get off the phone with the cox rep my Internet goes out again. Modem is motorla SurfBoard router is a linksys e4200
Anyone have any idea what could be the issue?
Health_Edge
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Valued Contributor III
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When you lose the internet connection, do any of the lights on the modem change?
Also, are you just resetting the modem, or the router too?
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van619
New Contributor
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The lights change colors. I've reset full with a cox support on the line.
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Health_Edge
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Valued Contributor III
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Ok, then the modem is losing connection. The question is why. Can you post the signal levels? They are available on the 192.168.100.1 webpage. Here is a video with more info.
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van619
New Contributor
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My signal noise range is 37dB to 39dB, upstream level is 51dBmV
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Health_Edge
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Valued Contributor III
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Hmm, I meant all the levels, like copy and paste them. But just by going by what you said so far, you upstream level seems high. Should be below 50.
Also, when you lose the lights, do they all go, or does the Upstream(US) light just blink?
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