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Internet_drops_

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internet drops on Surfboard SBG6580

Hello All - i started noticing that my internet dropped for a few hours yesterday. I am using a Motorola Surfboard SBG6580. After waiting for a couple hours, i switched it back on and the internet was up and running. Obviously, i am a bit concerned now. When i accessed the router logs this AM, this is what i noticed. Please see below. Thoughts ? Please advise if i need to change my router or have Cox send out a tech ?

i have deleted my router MAC id :-)

Sun Jun 08 18:14:52 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC="MY MAC ID";CMTS-MAC=00:13:5f:02:87:84;CM-QOS=1.0;CM-VER=3.0; 
 Sun Jun 08 18:14:42 2014    Critical (3)   REG RSP not received;CM-MAC="MY MAC ID";CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Sun Jun 08 18:14:38 2014    Critical (3)   REG RSP not received;CM-MAC="MY MAC ID";CMTS-MAC=00:13:5f:02:87:84;CM-QOS=1.1;CM-VER=3.0; 
 Time Not Established   Critical (3)   DHCP FAILED - Request sent, No response;CM-MAC="MY MAC ID";CMTS-MAC=00:13:5f:02:87:84;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC="MY MAC ID";CMTS-MAC=00:13:5f:02:87:84;CM-QOS=1.0;CM-VER=3.0; 

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ChrisL

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When I look at the modem from this end the signal levels being reported by the modem are horribly out of specification.  I think this is going to require a technician to come out and troubleshoot further.

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Internet_drops_

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Thanks ChrisL - signal strength from the trap to my modem was almost nn-existent. This was due to a sprinkler flooding the existing trap thus short circuiting it. Tech asked me to keep an eye out on the power value on the downstream bonded channel.

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