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adrian32

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Internet dropping

Hello,

Over the last few weeks my internet has started dropping out periodically, and I've been having trouble streaming video.  The router ends up rebooting frequently.  I've included the router (SB6120) logs and signal levels.  I've had this trouble in the past and it has eventually gone away, but it has recently started again and its become frequent enough to cause significant frustration.  Is there anything we can do to resolve this?

Thanks!

 

 

TimePriorityCodeMessage
Mar 20 2013 22:26:38 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:29 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:25:43 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:25:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:25:28 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:25:13 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:25:13 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:25:12 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:21:19 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:01:09 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:52 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:38 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:19:39 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:19:39 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:19:38 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:19:37 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;
Mar 20 2013 22:19:28 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:22:10:39:18:a9;CMTS-MAC=00:26:99:89:f2:a5;CM-QOS=1.1;CM-VER=3.0;

 

 

Downstream Bonding Channel Value
Channel ID 125  126  127  128 
Frequency 573000000 Hz  579000000 Hz  585000000 Hz  591000000 Hz 
Signal to Noise Ratio 37 dB  37 dB  37 dB  37 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a             snapshot taken at the time this page was requested. Please             Reload/Refresh this Page for a new reading          
1 dBmV   0 dBmV   0 dBmV   0 dBmV  

Upstream Bonding Channel Value
Channel ID 1  2  3  4 
Frequency 29988000 Hz  33313000 Hz  36638000 Hz  39963000 Hz 
Ranging Service ID 57  57  57  57 
Symbol Rate 2.560 Msym/sec  2.560 Msym/sec  2.560 Msym/sec  2.560 Msym/sec 
Power Level 34 dBmV  34 dBmV  36 dBmV  36 dBmV 
Upstream Modulation [3] QPSK [3] 16QAM [2] 64QAM   [3] QPSK [3] 16QAM [2] 64QAM   [3] QPSK [3] 16QAM [2] 64QAM   [3] QPSK [3] 16QAM [2] 64QAM  
Ranging Status Success  Success  Success  Success 

Signal Stats (Codewords)Bonding Channel Value
Channel ID 125  126  127  128 
Total Unerrored Codewords 28997586  28997709  28997799  28997800 
Total Correctable Codewords 11  0  0  0 
Total Uncorrectable Codewords 1674  1492  1404  1404 

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