Internet dropping around 3am

Hi Iguana,

Are you losing connection on both WiFi and wired devices? Do the modem lights change when you're unable to connect?

My wi fi with cox has been dropping for 2 years. A few months ago I had Cox put in a new rental combo router/modem...the troubles got worse. Endless calls, paid a computer company to come out no solution ... a technician will come out tomorrow from Cox 8/3/15, I expect nothing to help ... had level 2 Ethernet in, no help ... when wi fi goes down my so called landline phone goes down and I do not know it is not working. No one at Cox has cared. I am in a condo in Falls Church VA and it is wired for Verizon, everyone is leaving and so will I as Cox in northern VA does not care to fix problems. Today it has gone out every half hour, but Sundays are the worse ... usually since Cox put in my new rental equipment is goes off several times a daya ... phone service dead as Cox has no true landlines now, phone is hooked to deficient wi fi. I was a customer for 27 years and doing ok until 5 years ago when I switched to wi fi, first 3 years ok but not as good as teethered line, no longer offered by Cox but offered by Verizon. For two years nothing but problems and phone calls. Is the wiring in the condo bad and they do not want to fix it? Is it what I read about that Cox borrows broadband speed from buildings and gives to other customers ... all I know is over the past few months problem has gotten worse ... today have made two calls to Cox ... no one cares. Technician on Monday won't be able to fix it because most of them now are barely trained to do so and indifferent .... Waiting for Monday, every half hour I lose phone service and wi fi and I must reset th wi fi just to have it go down again. Usually all of this means bad wiring by Cox and no one cares to fix it as thy have so many customers or I have read that they give connection speeds to other various customers. Is that true? I do not know. I am hoping Verizon will forego wi fi and let me tether into the wall and give me genuine landline service not a phone hooked into my broken wi fi. After 27 years with Cox the last two years have made me give up. I will update my experience after Monday 8/3/15 ... I am not optimistic. Speak to you soon after 8/3/15 fiasco.

@pamcats@cox.net

I looked from here however I'm not seeing the modem online.  Are any of your other services with us also having problems?